Customer Support & FAQs| iViVu Vietnam Travel Services

Hotel Reservations

How can I book a hotel room? Top

Simply select the hotel in which you would like to stay (or email or call us with your requests and we will make recommendations). Once you have selected a hotel, proceed with “Book Now” and please fill out all customer and payment information, as well as any special requests.

We will confirm the availability of the hotel.

How can I pay? Top

Customers within Vietnam:

For customers within Vietnam, we accept payment by cash, credit card and bank transfer.

Cash: We can receive cash payment either advance in our office or in person upon delivery.

Bank transfer: Bank transfers can be made from a bank account within Vietnam. We will provide you with our banking details at the time of confirmation of the booking.

Credit Card: We can accept payment by credit in advance by online payment link or at the time of delivery by imprint method. For your protection, in either case, we will need you to verify with a legal identification (e.g. passport, drivers license) before charging your credit card and your signature on the receipt of the credit card payment at the time of delivery. We will inform you in advance of purchase of any credit card fees that may apply.
For international tickets departing from Vietnam, we only accept the imprint method payment proceeded in our office in Hanoi or HCMC.

Customers outside Vietnam:

For customers outside Vietnam who purchase services prior to arrival in Vietnam, we can only accept payment by credit card and Western Union; we cannot accept cash at the time of a later delivery.

Credit Card: You can purchase directly on our website, or we can provide you with a secure link after the services have been confirmed. In both ways, we will only proceed with the payment after reconfirming with you. For your protection, we will need you to sign the receipt of the credit card payment upon delivery and verify with a legal identification (e.g. passport, drivers license) received before charging your credit card or send us a proof of ID upfront to payment if no delivery is required. We will inform you in advance of purchase of any credit card fees that may apply.
For international tickets departing from Vietnam, we only accept the imprint method payment proceeded in our office in Hanoi or HCMC.

Bank transfer: Bank transfers can be made from your bank account abroad. We will provide you with our banking details at the time of confirmation of the booking.

Western Union: We can accept payment through any banks worldwide using Western Union service. We will send you our receipt details and then will need the control number from you in order to finalize the receipt of payment.

When do I need to pay? Do I need to pay in advance or can I pay at hotel? Top

Unfortunately, at this time, we do not offer the ability to pay at the hotel. All hotel reservations must be paid in advance and immediately after booking the hotel. We cannot hold hotel bookings without payment.

If you are paying by credit card online, your credit card will not be billed until after we confirm the availability of the hotel.

If you would prefer to pay by cash or bank transfer within Vietnam, we will confirm the availability of the hotel with you and make arrangements for payment.

What if need to cancel or change my reservation? Top

If you need to make changes or cancel your itinerary, please contact a customer service representative directly by phone at +84 4 3828 0702 of Hanoi Office, or +84 8 3827 9170 of HCMC Office if less than 48 hours in advance, or by phone or email at info@ivivu.com if more than 48 hours in advance.

Charges will depend on the policies of the hotel.

How do I receive the hotel confirmation? Top

After we have confirmed the availability of the hotel, we will fax or email you final confirmation. No delivery is needed.

The hotel prices on our website include all tax and service charge. However room rate may include or exclude breakfast depending on hotel policy.

We always try our best to satisfy your requirement. But we cannot guarantee the availably of all hotel rooms, especially in the high seasons or the time when special events happen.